FAQ
Find Answers Here
Returns
Returns & RMA
If you are not satisfied with your order, you may return your order to All Industrial Electric Supply within 30 days of receipt of your order for a refund (less any restocking fees). For non-stock factory ordered lighting, items must be returned within 20 days of receipt of your order. Parts that may not be returned include:
- Orders labeled as non-cancellable / non-returnable
- Equipment that has been damaged
- Equipment that was sold new and was used by the purchaser
- Custom work e.g. products that have been customized based on your specifications
(Custom work is defined as any work we do for you based on your particular specifications, where work was performed to change a product based on those specifications.)
A return authorization must be obtained from All Industrial Electric Supply within 30 days of receipt of your order by contacting Sales at (650) 777-0060 or email us at inside@aies.com.
This RMA Acknowledgment is an authorization to return material and does not guarantee a credit will be issued. Please only return items listed on this Return Authorization Form. The product must be returned within 30 calendar days from the date of approval. This return authorization is no longer valid after 30 calendar days from the day of issuance. Material must be returned in original packaging and new condition. Please print this Return Authorization Form and attach it to your return. Please place the RMA number on all shipping materials including the Bill of Lading and shipping labels. A restocking charge may be applied depending on the material being returned. The restocking percentage is subject to change.
Sourcing
Questions & Answers
Which of the major power distribution companies can you source?
Eaton, GE/ABB, and Siemens.
Can you source products from suppliers that you are not franchised for?
Yes, we are always willing to be creative in trying to source what our customers need.
What is your ability and success rate in sourcing obsolete products?
We have a never say “no” approach to finding hard-to-find products. We have an extensive network of suppliers that deal with old and obsolete products to source from.
Can you ship internationally?
Yes, and we do it regularly to job sites around the world.
customer & sales support
Questions & Answers
How much industry experience does your Customer Service and Inside Sales Support team have?
Our sales and support teams have decades of experience. Many have been in this industry for their entire career.
I need to place an order for my customer, but do not want them to know where it shipped from, can you ship blind?
Yes, we can ship with no paperwork or you can provide paperwork for us to include with the material.
Can you send someone to my site for help with projects?
Yes, we have reps that will be more than happy to meet with you on-site. We service the greater SF Bay Area in California.
I really do not know what I need, can you source it from a picture?
Yes, in fact, a photo is often all we need to source the products you are looking for.
Why should I work with All Industrial Electric Supply?
At All Industrial Electric Supply, we are serious about our mission. We focus on what our people and customers need to simplify their work.